ScreenMeet's strengths. ScreenMeet provides Enterprise Remote Support for the Customer Experience Revolution. ScreenMeet has some strong competitors and alternatives, and there's a chance that one of them might be a better fit for your company. About ScreenMeet Support Remote support in the cloud. Become Digital First. ScreenMeet Support Pricing Plans Basic $19.00 1 user (s) / month All Features All Platforms Premium $39.00 1 user (s) / month Recording All Features All Platforms Plans starting from: $19.00/month Credit card required: No ScreenMeet Support FAQs Does ScreenMeet Support integrate with any other apps? ScreenMeet was founded in 2015 by online meeting and customer support veterans to build a new generation of cloud-based, enterprise tools for customer support and IT help desk for brands. ScreenMeet received a rating of 4.6 from ITQlick team. wITH ScreenMeet, you get complete integration with Salesforce Cloud and other CRM applications. https://lnkd.in/gR4cNTjr Watch how easy it is to use ScreenMeet Live with Salesforce in a demonstration of using it with a customer interaction that utilizes Salesforce cases, who will open a ScreenMeet Live session,. For enterprises looking to engage customers at all stages of their lifecycle, support in the digital era has never been more important. Back at Salesforce, my reps were in disbelief that the C-level customer executives whom they had been feverishly trying to pin down were ACTUALLY taking their | 21 LinkedIn David Priemer LinkedIn: #sales #customerevents #sellthewayyoubuy | 21 In this 2-minute video, hear Liran Daniel (ServiceNow's Employee Experience Innovation Manager) explain why #ServiceNow chose ScreenMeet to replace their legacy support tool and why after using it for just a few months their Help Desk agents "can't live without it." If you're looking for a tool to improve your IT Help Desk experience for employees and agents - Let's chat! Improve the customer experience, increase CSAT, FCR and AOV across Tech, SaaS, Retail/CPG, FINS and IT Help Desk remote support - all without a download. We make it simple for SaaS, E-com and mobile companies to see and troubleshoot their customers' issues in real-time. Vital sales administration functions such as account and contact management, SWOT analysis for new target account acquisition and other powerful sales tactics to drive KAM within your sales team, without ever leaving Salesforce. When we attended our first #dreamforce22 in 2018, little did we know Salesforce would become a customer of and an investor in ScreenMeet If you are attending this year, please stop by and learn more about our collaboration solutions for the Contact Center and the IT Help Desk. 4. Delivered via Chat (Live Agent) and deployed into your Salesforce instance, ScreenMeet Live prov. Integrated with Zendesk and Salesforce, ScreenMeet Support is the simple, easy way to resolve customers' issues from your browser. ScreenMeet delivered over half a billion minutes last year and supports many global brands, including major customers in tax preparation services, PC companies, sales, retail, financial services, health and . Start Free Trial . Screen sharing, video conferencing, and remote control on a more secure, more fully integrated solution. Inbound Scheduling: Invoke the out-of-the-box inbound (customer-driven self-service) scheduling flow. ScreenMeet. ScreenMeet provides video chat, screenshare, remote support and cobrowsing solutions built into the Salesforce and ServiceNow platforms. From your browser, see and remote control any device (windows, mac, iOS and Android). One year ago, I was hired at Salesforce to lead a new . Outbound Scheduling: Invoke the out-of-the-box outbound (employee-driven) scheduling flow from account, opportunity, and lead record pages in Salesforce using the Schedule Appointment Lightning Action. Apps Increase productivity and growth through a proven ecosystem of pre-integrated apps with millions of installs and customer reviews. It is a leading sales, service, and marketing app. ScreenMeet, a cloud-native, in-platform, collaboration solution, today announced Series B investments led by existing investor, Aspenwood VC, and from new investor, Salesforce Ventures. Visit https://screenmeet.com to begin your own personal test drive. LogMeIn Rescue offers more features (3) to their users than ScreenMeet (0). Talkdesk CX Cloud solution users will now be able to seamlessly integrate ScreenMeet Live video and screen sharing. Founded in 2016 by cloud, online meeting, and customer support veterans to build solutions to support better real-time online experiences, ScreenMeet delivers those customer, employee, and. Rebecca Wettemann May 4, 2020 ScreenMeet Live, ScreenMeet, Salesforce, Microsoft Dynamics, ServiceNow, . Salesforce.com's Sales (CRM), Service, Platform and Marketing applications are designed to help companies connect with customers, partners, and employees in entirely new ways. ScreenMeet video call, screen share, cobrowse, remote support. After the live usage meeting, data and recordings can be saved to a knowledgebase and/or sent back as resolution . Salesforce Data Mask: Protect Sensitive Data When Testing Apps. Rebecca Wettemann April 10, 2020 Salesforce, Salesforce.org, Philanthropy Cloud, . Adding ScreenMeet to Salesforce Service Cloud has helped agents to truly create personalized, highly interactive sessions. Apps Increase productivity and growth through a proven ecosystem of pre-integrated apps with millions of installs and customer reviews. Chrome Extension Cloud-native and web-based for the Support Agent. ScreenMeet delivers 35% increase in First Contact Resolution for the world's . ScreenMeet delivers In-Platform, real-time online experiences for Salesforce, with easy, secure, and reliable voice and video calls, chat, cobrowsing, and remote support. As an additional advantage, the ScreenMeet software captures all session data and imports it into Salesforce. The cookie is used to store the user consent for the cookies in the category "Analytics". White Papers Building Relationships in Today's Sales Environment. Salesforce is a web-based CRM application that enables users to forecast revenues and track leads. Tightly integrated with leading Salesforce and ServiceNow. ScreenMeet's prebuilt integrations with Salesforce, ServiceNow, Microsoft Dynamics, and others means it is simple to install, deploy, and manage. ScreenMeet is a cost-effective complement to other agent tools. Seattle, Washington, United States. ScreenMeet Support is likely appearing on screens near you this summer. Finally, remote support that just works. We make it simple for SaaS, E-com and mobile companies to see and troubleshoot their customers' issues in real-time. Real-time web-based tools for voice, video and screen share. Web, Desktop, SDK Paid App In-gage - Surveys, Case Categorisation & Quality Audits Paid App CloudSense - CPQ, Product Catalog, Commerce, Contract & Order Management Paid App Aeon2 for Salesforce: Case Time Tracking, Effort Analytics, Performance Insights Paid App The product combines a high-performance web meeting function with remote desktop operation and mobile support. ScreenMeet's solutions have been integrated with Salesforce, ServiceNow, Microsoft Dynamics 365, Zendesk and other key players in the . . Founded in 2016 by cloud . In seconds, you can start a session, see the customers' device (Windows, MAC, Android and iOS), use a laser pointer and take over control, if necessary. Integrated with all leading CRM's, ScreenMeet Support is next generation remote support. The software cost is considered average (3/5) when compared to other solutions in their category. For enterprises seeking to deliver exceptional person-to-person customer support experiences, ScreenMeet provides purpose-built support software that . From your browser, see and remote control any device (windows, mac, iOS and Android). Developer of a real-time digital engagement platform designed to offer assistance in resolving enterprise issues. {"xsrfToken":"8733a8a3-d560-45a8-b9b6-aec5b81c83b2_368b228c8e3ffb764cd66873ffc364c3d2f1e579_lout","branding":{"id":"2","key":"esd","name":"ScreenMeet Support . ScreenMeet's communication tool empowers its clients' sales, service, and support teams in delivering meaningful and one-on-one online . The cookie is used to store the user consent for the cookies in the category "Analytics". Cloud solution provider ScreenMeet has launched its ScreenMeet Live on Talkdesk AppConnect. About ScreenMeet Support Remote support in the cloud. ScreenMeet is a fantastic tool with many features, but it's important to make sure you're choosing the right Remote Support software for your company and its unique needs. . buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. ScreenMeet is on The Duke's List. For $25 per month, or $250 if you pay annually, you get what is perhaps the easiest, most user-friendly web meeting experience for your clients. The company's solutions have been integrated with Salesforce, ServiceNow, Microsoft Dynamics 365, Zendesk and other key players in the communication and collaboration industry. Salesforce.org offer Philanthropy Cloud for free to support employee giving and volunteering. The company's platform improves customer and employee sales, service and support experiences, increases first call resolution to lower service costs and reduces the average handling time with faster connections, enabling businesses to . Deliver better real-time online experiences with in-platform SFDC offering ScreenMeet's fast and easy video chat, cobrowse, screen share and remote support is in-platform. ScreenMeet announced ScreenMeet Live, designed to help service and sales agents transition from face-to-face or limited online channels to a full virtual customer engagement. ScreenMeet raised $6411993 on 2021-09-22 in Series B. ScreenMeet's communication tool empowers its clients' sales, service, and support teams in delivering meaningful and one-on-one online interactions between employees or with customers via voice, video, screen sharing, and remote access options. ScreenMeet lets you easily embed these tools into your customer's journey and integrates with your CRM/CSM/ITSM.
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